Frequently Asked Questions
Everything you need to know about your favorite reversible plushies and apparel.
How long will it take for my order to arrive?
Standard domestic shipping typically takes 3-7 business days, while international orders can take 2-4 weeks depending on customs processing.
What is your return policy?
We accept returns and exchanges on unworn, unwashed apparel and unopened plushies within 30 days of the delivery date.
How should I wash my TeeTurtle shirts?
To keep your designs vibrant, we recommend machine washing cold with like colors and tumbling dry on low heat. Do not iron directly on the print.
How do I know what size to order?
We provide a detailed size chart on every product page. Our shirts come in both 'Ultra Slim' and 'Relaxed' fits to ensure you find the perfect match.
Do you offer international shipping?
Yes, we ship to most countries worldwide! Shipping costs and estimated delivery times are calculated at checkout based on your location.
Can I change or cancel my order after it's placed?
Because we process orders quickly, we can only make changes or cancellations within 1 hour of purchase. Please contact our support team immediately for assistance.